FAQs


  1. How do I join?
    • You may join Badpuppy and ClubAmateurUSA by going to "https://www.badpuppy.com/subscribe" in your browser. You may also call us directly to order (credit card orders only), by using our customer support phone number listed below:

      Phone support hours are as follows, listed in Eastern Time or GMT -05:00
      Monday thru Friday, 9:00AM to 5:00PM

      U.S.A. and international: 1-321-631-9500

  2. How will charges appear on my Credit Card Statement?
    • Charges will appear differently depending on how you subscribe:

      1. VendoStore*ManiaMedia
      2. CCBill - "CCBill.com *Badpuppy Ent"
      3. GXBill - Varies, depending on how you ordered..contact us at support@badpuppy.com for more information.

  3. I would prefer not to pay online. Do you accept mail in orders?
  4. I applied for access, but I have not received confirmation of my order and I cannot access the site. What should I do?
    • When you subscribe to Badpuppy, an email is automatically sent out to confirm your order and give you information about Badpuppy. Occasionally, these emails are returned to us undeliverable. It is also possible that your order did not fully process for some reason. Whatever you do, don't subscribe twice, or you may be billed twice. Just email support@badpuppy.com with your full name and the username that you have chosen, along with any other details that you can provide (which payment processor did you use, did the order time out before it completed, did you get any kind of error message, and if so what did it say, etcetera). For immediate assistance, please call us by using our customer support phone number listed below:

      Phone support hours are as follows, listed in Eastern Time or GMT -05:00
      Monday thru Friday, 9:00AM to 5:00PM

      U.S.A. and international: 1-321-631-9500